[Privacy Policy] TCOM ONE - Telephony, Communications & IT Solutions

1. Importance of protecting your personal information

TCOM ONE recognises that your privacy is a closely held and highly personal value and that you have a right to control your personal information. We understand that providing personal information is an act of trust and you have our assurance that we will take all reasonable steps to ensure that the personal information you provide to us is protected from misuse or unauthorised disclosure. Unless you explicitly direct us to act otherwise, this Website Privacy Policy will govern how TCOM ONE handles your personal information and safeguards your privacy.

2. Collection of information

Generally TCOM ONE will inform you when we collect personal information from you when you use the site. Apart from any information specifically requested of you and provided by you TCOM ONE collects the following information from users of this site:

2.1. Statistical Information

When you visit our Website, our servers will record your Internet Protocol address (IP address), domain name, date and time of visit, previous site visited and browser type. This information is recorded for statistical purposes to help us identify what parts of our Website our users visit the most, which in turn assists us to determine how to best service our users.

This information is collected anonymously. If you have not identified yourself on the site, we will not link a record of your usage of our Website to you personally.

2.2. Use of cookies

This Website does not use cookies.

2.3. Requested Personal Information

At various stages TCOM ONE may request that you provide personally identifiable data, such as your name, address, telephone number, or e-mail address. This information is voluntarily submitted by you to us. In this instance you must decide whether to provide us with the information requested. While you do not have to provide this information a failure to do so may mean that we are unable to provide you with information or services from the Website.

In some instances, the purpose for which this information is collected will be indicated when the information is collected.

As a general policy, and unless indicated otherwise, TCOM ONE collects information for one or more of the following purposes (as outlined in the Medicines Australia Privacy Information Sheet):

Maintaining a record of inquiries (including medical inquiries), complaints and adverse event reports relating to TCOM ONE's products and reporting these to relevant regulatory bodies as may be required.
Sending you material on TCOM ONE's activities and products or development in pharmaceutical treatments which may be of interest to you and tailoring marketing services to suit your needs.
Supplying you with clinical samples of TCOM ONE's products.
Administering clinical trials or other research organised by TCOM ONE and which you agree to participate in or be involved with.
Administering conferences, symposia, expert panels, seminars or other meetings or events organised by TCOM ONE.
Administering disease awareness/management programs or other similar programs organised by TCOM ONE.
Notifying you of matters that TCOM ONE may be required by law to notify you of (eg. product recalls).
Managing, planning and arranging meetings between you and TCOM ONE's sales representatives.
Monitoring and reviewing TCOM ONE's compliance with relevant regulations and codes of conduct in its dealings with you.
Generating customer lists for the purposes of market research.

3. Use and disclosure of your information

TCOM ONE will only use personal information for the purpose for which it was collected or as may otherwise be permitted by law.

TCOM ONE may use or disclose information about you to the extent:

indicated to you at the time of supply of the information to us;
required to provide you with a service or goods which you have requested;
required for the ordinary operation of our Website or our business (eg to send you information about our goods and services);
required by compulsion of law;
expressly permitted under any agreement with you;
in a manner that does not readily permit identification of the information as relating to you; or
to lessen a serious threat to a person's health or safety.

TCOM ONE will not use or disclose any information about you for purposes, other than those covered above, without your consent.

4. Disclosure to third parties

TCOM ONE will not provide personal information about you to any third parties except:

governmental authorities or regulatory bodies (eg the Therapeutic Goods Administration) where TCOM ONE is under a legal obligation to do so;
companies within the GlaxoSmithKline Group of Companies, for the same kinds of purposes listed above;
third parties engaged by TCOM ONE to provide services in connection with the uses of personal information about you outlined above;
if it is otherwise permitted by law.

5. Storage and security

TCOM ONE will take reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date.

While TCOM ONE will endeavour to take all reasonable steps to keep secure any information which we hold about you, you acknowledge that the internet is inherently insecure and that TCOM ONE cannot provide any absolute assurance regarding the security of your personal information. You also acknowledge that TCOM ONE gives no assurance with regards to personal information being transmitted by you to TCOM ONE. TCOM ONE will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information due to the Website being linked to the internet.

You can greatly assist us in keeping your personal information secure by maintaining the confidentiality of any password and accounts we issue to you for access and use of our Website. Please let us know immediately if there is any unauthorised use of your password and account by any other Internet user or any other breach of security. TCOM ONE accepts no responsibility for any unauthorised use of any password and/or account.

6. Your right to access your personal information

If we hold personal information about you, you are able to access, change and update your personal information at any time. If you wish to do this, please contact us - details you will find on our contacts page. We will acknowledge receipt of your request within 7 days and endeavour to respond to your request within 30 days.

7. Links to other websites

From time to time the Website may contain links to other websites. TCOM ONE is not responsible for the privacy practices of the content of those websites. We strongly recommend that you examine the privacy policies of any linked website before disclosing your personal information on any such site.

8. Changes to this website privacy policy

TCOM ONE reserves the right to change this Website Privacy Policy at any time and notify you by posting an updated version of the policy on the Website.

9. Further information

We at TCOM ONE welcome your feedback. If you have any questions in relation to this Website Privacy Policy or TCOM ONE's privacy practices, or if you have any suggestions or problems, please contact.

For general information on protecting your privacy, please visit the Australian Federal Privacy Commissioner's website at www.privacy.gov.au.